1. Support Channels
- WhatsApp: +447576748740
- Phone: +447576748740
- Email: support@bespokeconciergebym.com
2. Response Times
- General support: within 24–48 hours
- Billing queries: within 3–7 working days
- Escalated complaints: up to 14 days
3. Billing Queries
If you believe you have been billed incorrectly, contact us with:
- Your mobile number
- Date of charge
- Amount shown
4. Refunds
Refunds may be approved if:
- Billing occurred after cancellation
- Duplicate billing occurred
- A technical or onboarding failure occurred
5. Escalation
If you are unhappy with the outcome of a support request, you may request escalation to a senior reviewer.
6. Policy Review
Last updated: 15 Jan 2026.