How our service works, how we bill, how you can cancel, and what you can expect from us.
Online Concierge provides 24/7 personal assistance via WhatsApp and telephone. Services include reservations, research, travel guidance, reminders, gifting support, and lifestyle requests.
The service is billed at: £4.50 every 3 days.
Billing is processed via Dynamic Mobile Billing and will appear on your mobile phone bill or be deducted from mobile credit, depending on your network.
Charges repeat automatically until the subscription is cancelled.
The service is intended for customers aged 18 or over. By joining, you confirm that you are the bill payer or have the bill payer’s permission.
You may cancel at any time through:
The service is personal-use only. Excessive or abusive requests may result in suspension or cancellation of your PIN.
Refunds may be available in cases such as:
Last updated: 15 Jan 2026.