1. Who we are
Online Concierge provides subscription-based concierge services billed via mobile phone. We are the data controller for the personal data we process in connection with this service.
2. Data we collect
We may collect:
- Contact details: name, email address, mobile number
- Account data: PIN, subscription status, renewal dates
- Billing data: billing events, amount charged, provider references (via Dynamic Mobile Billing)
- Usage data: messages/requests you send us and our responses
- Technical data: IP address, device/browser information in server logs
3. How we use your data
We use your data to:
- Set up and manage your subscription
- Provide concierge support via WhatsApp, phone and email
- Process billing events and handle refund or complaint requests
- Maintain security, prevent fraud and meet regulatory requirements
4. Legal bases (UK GDPR)
We rely on the following legal bases:
- Contract: processing needed to provide the service you subscribe to
- Legitimate interests: running, improving and protecting our service
- Legal obligation: keeping records required by law or regulators
5. Sharing your data
We may share limited data with:
- Our billing partner Dynamic Mobile Billing for charging and refunds
- Technical service providers that host our systems or send emails
- Law enforcement or regulators, where required by law
We do not sell your personal data.
6. Retention
We keep your data only as long as necessary for the purposes described, including:
- For active accounts: while your subscription remains active
- For closed accounts: for a reasonable period to handle disputes and legal requirements
7. Your rights
Under UK data protection law you have rights, including:
- Access to the personal data we hold about you
- Correction of inaccurate or incomplete data
- Deletion of data in certain circumstances
- Restriction or objection to certain types of processing
To exercise these rights, contact us using the details below.
8. Security
We take reasonable technical and organisational measures to protect your data, including access controls, secure connections and limited internal access.
9. Contact
If you have questions about this policy or how your data is used, contact us at:
10. Changes to this policy
We may update this Privacy Policy from time to time. We will publish the updated version here.
Last updated: 15 Jan 2026