Please read these terms carefully before using the Online Concierge service.
Online Concierge provides personal assistance via WhatsApp and telephone, including lifestyle organisation, booking support, research, gifting assistance and reminders. The service is not an emergency service and must not be used for medical, legal or financial advice.
You must:
The subscription is billed at £4.50 every 3 days via our billing partner Dynamic Mobile Billing. Charges appear on your mobile phone bill or are deducted from available mobile credit, depending on your network.
Charges recur automatically at the agreed interval until you cancel.
The service is for reasonable personal use only. You agree not to use the service for:
We may suspend or cancel a subscription where we reasonably believe the service is being misused.
You may cancel at any time by:
Cancelling stops future recurring charges. You may still see charges that have already been authorised on your mobile bill.
Refund requests are assessed on a case-by-case basis. We may consider refunds for:
You can submit a refund request using the form at: https://bespokeconciergebym.com/public/refund.php.
We will always try to provide a reliable and helpful service, but we cannot guarantee that every request can be fulfilled. We are not responsible for third-party providers (for example, restaurants, hotels or travel providers) or any loss caused by them.
We process your personal data in line with our Privacy Policy.
These terms are governed by the laws of England and Wales. Any disputes will be handled by the appropriate UK courts or regulatory bodies if we cannot resolve them together.
Last updated: 15 Jan 2026